FAQ
Product and General Information
How can I find items I want online?
Simply use the links at the left hand side (left sidebar) of the website.
Can I order items from your website that are not currently in stock?
No , you can only order items that are currently in stock but you can still place your order by filling up the ‘click here‘ form . We will keep you updated when our new stock arrive.
How do I add my details to your mailing list?
Please ‘click here‘ to leave your details and we will add you to our mailing list. All information provided to us will be kept personal and confidential.
How can I have my details removed from your mailing list?
Simply click the unsubscribe link at the footer of the email that you have received from us. If you’re having any difficulties please ‘click here‘ who will be pleased to help.
Business Contact
I am interested to become a reseller, who do I need to contact?
Please fill in the Enquiry Form.
I have a business enquiry, how do I contact you?
Click here to contact us.
I am a customer, how do I contact you?
Click here to contact us.
Delivery
How long will my order take to arrive?
We will deliver to you in less than 3 working days. Exceptions items to arrive will take 1-2 days after delivery date.
Do you deliver overseas?
We currently do not deliver to overseas.
What do I do if there is a problem with my delivery?
Our Customer Services team is here to help with any problems. Click here for contact details.
What are the “Terms and Conditions”?
1. All items are guaranteed brand new, 100% authentic and non-smoking climate controlled environment. – We don’t sell fakes, used or pre-loved items.
2. First come, First Serve basis.
3. Only serious buyers will be entertained.
4. If there are a few customers who are interested in the same item, the said items will be sold to the customer with fastest payment.
5. Reservation is allowed up to 2 days only. If there was no confirmation made, reserved item will be released to other buyers.
6. We use Poslaju for local delivery.
7. We are not responsible if there is any damage / loss during the delivery process.
8. All information provided to us will be kept personal and confidential.
9. All sales are final and goods sold neither are not returnable, refundable nor exchangeble. If you have authenticity issue, do present a written proof/ letter from the related brand name store manager and I will give full refund.
10. We reserve the right to make any appropriate changes on our site, policies and the terms & conditions at any point of time.
How do I place my order?
Alert! Payments using Credit Card or Cheque are not accepted. We only accept Bank In and Cash.
1. Please fill in the ‘Order Form‘
2. Select an agent that has entertained you. If you do not have one, please select ‘None’.
3. Please choose Maybank / CIMB / Public Bank. We will send you the invoice to your email / SMS within 48 hours.
4. If the payment is approved, we will deliver the item(s) as soon as possible once we have received the payment. It will take 2-4 working days.